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NEOGOV · 2 months ago

IT Systems Support Specialist - RPU

Rochester MN 55906, MN

Full-time

Onsite

Mid Level

$82K/yr - $121K/yr

3+ years exp

NEOGOV is a division of the City of Rochester, MN, and they are seeking an IT Systems Support Specialist to provide information services to the organization. The role involves help desk service, hardware and software installation, maintenance and support, along with the design and implementation of IT solutions.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Install and maintain operating and application software

Ensure effective system integration between multiple platforms

Ensure software is current release and operating at peak performance

Provide recommendations for software and equipment upgrades to ensure adequate capacity and throughput

Work with outside vendors as needed and when appropriate

Ensure that systems are secure from both internal and external threats as well as unauthorized access and use

Deploy and maintain systems that provide physical and cyber security for RPU employees and IT systems

Monitor and ensure adherence to security mandates in the industry

Assist the Systems Administrators in deploying and maintaining an effective backup and recovery strategy

Ensure precise documentation of the recovery processes and procedures

Continually test, evaluate and adjust recovery plans as business continuance requires

Provide technical assistance to personnel throughout the organization

Troubleshoot and implement solutions to technical processing problems

Ensure peak performance and utilization of network resources through tuning and upgrades when appropriate

Stay abreast of changes in the network technology industry

Assist in positioning RPU to effectively utilize state of the art technology for utilities

Provide recommendations for the implementation of new technology

Perform other related duties as assigned

Qualification

Systems AdministrationSoftware Application DevelopmentCyber SecurityBackupRecoveryMicrosoft CertificationVMwareCiscoTechnical AssistanceInterpersonal CommunicationContinuous Learning

Required

A Bachelor's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited four-year college or university AND three (3) years of work experience performing systems administration and software application development duties

OR An Associate's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited two-year program AND five (5) years of work experience performing systems administration and software application development duties

Valid Driver's License