Reddit, Inc. · 1 day ago
Snoo Operations and IT Support (SOS) Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$180K/yr - $252K/yr
5+ years expReddit is a community of communities, known for its open and authentic conversations. They are seeking an experienced Snoo Operations and Support leader to guide and grow their support and operations teams globally, focusing on delivering high-quality outputs and fostering team development.
ContentNewsSocial MediaSocial Network
Responsibilities
Lead the team in the development of the support strategy and roadmaps for each of our core SOS offerings within Reddit. Inclusive of front line support desk, onboarding, offboarding of employees and contingent workers, supply chain and logistics
Build, scale, implement and improve internal processes and reporting to optimize team productivity
Serve as the top-line escalation point for high-priority support cases including overall triage and management
Assist in our Global Office Expansion projects, helping to define requirements, participate in planning, and provide resourcing to deliver amazing working locations to our Reddit team
Provide oversight and operational management for critical SOS tools including: GSuite, Zoom, Slack, JIRA, and Confluence
Assist with the budgeting process including tracking spend, identifying opportunities for cost savings, and assist SOS Leadership in long-term forecasting
Build and manage relationships and costs for vendors, subcontractors and 3rd party providers
Independently own and drive multiple SOS projects and deliverables for the team
Participate in evaluating, recruiting, hiring, and developing team members
Ability to participate in an on-call rotation that includes after hours and weekend support
Some regional travel may be required to support distributed staff
Qualification
Required
5-7 years experience in a hands-on Enterprise support environment
Minimum 2+ years experience in a leadership role within a global support organization
2+ years managing and maintaining budgets
Strong experience as a support engineering manager, leading and scaling teams
A track record of delivering high-quality products and using data/metrics to track progress
A passion for mentoring and developing talent
The ability to navigate complexity, adapt quickly, and focus on the right priorities
Excellent communication and conflict resolution skills, with a commitment to assuming good intent
A customer-focused mindset, balancing the needs of various stakeholders (e.g., users, internal teams)
Proven track record of building a global support organization and managing operations at scale
Experience managing ticket-based enterprise work-flow systems, particularly JIRA Service Desk and Confluence
Extensive technical knowledge of macOS, iOS and, Android
Advanced knowledge in supporting Windows
Expertise in Google Workspace support and administration (Gmail, GCal, Groups, GDocs)
Benefits
Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
Company
Reddit, Inc.
Reddit is the heart of the internet, where millions of people get together to talk about any topic imaginable.
1001-5000 employees
H1B Sponsorship
Reddit, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (63)
2023 (76)
2022 (70)
2021 (68)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$1.33BKey Investors
FidelityVy CapitalTencent
2024-03-21IPO
2021-08-12Series F· $410M
2021-02-08Series E· $367.95M
Leadership Team
Steve Huffman
CEO
Chris Slowe
CTO
Recent News
Search Engine Journal
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase