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Entrusted · 1 day ago

Customer Success Coordinator

Jupiter, FL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

Entrusted is a family-owned restoration company dedicated to helping homeowners restore their properties effectively. The Customer Success Coordinator will engage with homeowners, establishing trust and facilitating a seamless process for scheduling assessments and supporting the sales team.

CommercialConstructionResidential

Culture & Values

Hiring Manager

Sophia Hudson

Responsibilities

Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit

Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish

Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations

Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication

Other duties may be assigned