Related Affordable · 2 days ago
Emergency Transfer & Resident Support Coordinator
Chicago, IL
Full-time
Onsite
Mid Level
$28/hr - $31.25/hr
3+ years expRelated Affordable is committed to preserving and enhancing the nation's affordable housing supply. They are seeking an Emergency Transfer & Resident Services Coordinator to support residents experiencing domestic violence and urgent housing needs, ensuring access to safe housing options and supportive services.
Real Estate
Responsibilities
Educate survivors on their rights and protections under the Violence Against Women Act (VAWA), the Illinois Domestic Violence Act, and other applicable federal, state, and local programs
Guide survivors through Related Affordable Management internal transfer policies and available housing options to support their safety and well-being
Conduct intake screenings for emergency and internal transfer applicants and maintain documentation in accordance with program requirements
Maintain and regularly update internal listings of available transfer units and housing opportunities
Provide residents with referrals and resources for crisis response, counseling, and ongoing supportive services
Collaborate with community-based organizations, advocacy groups, and service providers to ensure residents have access to wrap-around support
Coordinate housing resources and communication efforts with the HUD Regional Office and PBS8 VAWA Coalition to facilitate secure and compliant transfer processes
Support Resident Services programming by assisting in program planning, implementation, training, and the onboarding and development of Resident Services Coordinators
Serve as a knowledgeable resource for residents by maintaining an up-to-date understanding of community services, including mental and behavioral health, youth programs, senior support, and workforce development opportunities
Participate in community needs assessments through direct resident engagement, surveys, outreach events, and ongoing relationship-building
Foster strong relationships with resident associations, local government agencies, service partners, and community leaders to support collaborative community development initiatives
Represent Related Affordable at meetings, forums, and community events, including resident information sessions during renovation and redevelopment projects
Qualification
Required
Bachelor's or advanced degree in Public Policy, Social Work, Healthcare or related field
Three (3)+ years of relevant experience in nonprofit, social service or public/government sector
Must be organized and detail oriented
Proven experience in customer service management is essential
Excellent written and verbal communication skills
Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally
A strong passion for social action, delivery of quality services and the preservation of affordable housing
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions
Based in our Chicago office on site, and requires periodic travel to properties across multiple states, including occasional evening meetings with residents
Preferred
Background in risk mitigation, trauma informed care, mental health, or substance abuse is a plus
Past property management experience a plus
Benefits
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
Mental health resources, such as counseling, are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.…and so much more!
Company
Related Affordable
Related Affordable is the division of Related Companies that develops, acquires and preserves affordable housing throughout the nation.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase