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OnPath Credit Union · 2 months ago

Account Resolution Advocate (Collections)

Metairie, LA

Full-time

Onsite

New Grad, Entry Level

$20.24/hr - $25.29/hr

0+ years exp

OnPath Credit Union is dedicated to providing exceptional service and is seeking an Account Resolution Advocate to join their team. This role focuses on building relationships with members, offering personalized solutions, and minimizing risk while maximizing recovery of delinquent accounts.

Financial ServicesLendingNon Profit

Responsibilities

Initiates and administers collection actions on member accounts that are negative or at risk of default or delinquent. reviews and works the collection queue(s) daily to determine reason for delinquency and negotiate successful payment arrangements

Documents all actions taken, including telephone conversations, payment arrangements and correspondence, in collection package, to ensure all information is accurate and the integrity of the database is maintained

Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work-out agreements including preparation of appropriate supporting documentation and recommendations for review and approval

Reviews accounts for completion of due diligence and makes recommendations for repossession and charge off in accordance with credit union policy

Maintains a strong and current understanding of laws, regulations, credit union policies and procedures regarding collection activities. Utilizes various internet skip tracing tools to locate members when contact cannot be made and/or their location is unknown and pulls credit bureau reports

Ensures the security and confidentiality of private member information

Identifies and recommends improvement of procedures and processes involving job functions to management

Advises leadership of cases requiring special attention

May be required to attend classes and/or seminars to expand knowledge and expertise

Overcomes objections and demonstrates creative thinking to come up with solutions

Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems with successful outcomes

Works diligently to meet or exceed collection goals established by management

Ability to communicate effectively and professionally, both verbally and in writing. Actively learning by understanding the implications of new and existing information for current and future problem solving and decision-making. Applies logic to analyze information. Notices when data appears wrong or incomplete or needs verification

Works as a team within the department to meet the overall credit union goals for delinquency and charge off ratios

Qualification

Collections experienceLawsNegotiation skillsDatabase software proficiencyMS Office proficiencyCustomer service skillsTeam collaborationEffective communicationProblem-solving skills

Required

Six months to two years of similar or related experience, including time spent in preparatory positions

High school education or GED

Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility

Proficiency with database software and the MS Office suite

Ability to communicate effectively and professionally, both verbally and in writing

Ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Ability to read and carry out various written instructions and follow oral instructions

Ability to complete basic mathematical calculations, spell accurately, and understand computer basics

Ability to speak clearly and deliver information in a logical and understandable sequence

Ability to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization

Ability to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Ability to effectively handle multiple, simultaneous, and changing priorities

Ability to exercise highest level of discretion on both internal and external confidential matters

Benefits

Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan

Paid Vacation, Wellness, Sick Time, and more!

Company

OnPath Credit Union

Communities thrive when their residents make educated financial decisions: How do I get the home I want? When is the best time to purchase a vehicle? What are my best options when choosing a checking or savings account? At OnPath Federal Credit Union, we help members clearly define their needs, identify solutions and help them customize the financial products and services that best satisfy their unique situations.

Founded in 1961

Jefferson, Louisiana, USA

51-200 employees