Adams Brown · 2 months ago
Help Desk Specialist - Rogers, AR
ABTS
Full-time
Hybrid
Entry, Mid Level
2+ years expAdams Brown Technology Specialists, LLC. is looking for IT professionals with an entrepreneurial drive to support clients in a fast-paced environment. The Help Desk Specialist will provide remote support for clients and end-users, managing technical issues and facilitating the restoration of normal service operations.
Accounting
Responsibilities
Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
Facilitate the restoration of normal service operations while minimizing impact to the end-user
Using the knowledge of software tools to perform day-to-day functions and troubleshooting
Handle remote service tickets on a day-to-day basis
Qualification
Required
2+ years IT Help Desk experience, preferably with an MSP
Client service oriented and positive participating team member
Ability to maintain confidentiality of the company and client information
Excellent written and verbal communication skills required
Ability to document and follow established company procedures
Understanding of hardware, software, security tools, and concepts
Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc
Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Experience providing support via remote tools
Ability to work autonomously both swiftly and effectively
Ability to organize and prioritize tasks
Reliable transportation to and from work
Preferred
IT Glue experience preferred
WatchGuard/Firewall experience preferred
StorageCraft, Datto backups experience preferred
Benefits
Substantial paid-time-off
A comprehensive benefit package
Competitive pay structure
Company
Adams Brown
Adams Brown, LLC, a leading CPA and advisory firm, has delivered value-added accounting and advisory services to businesses and their owners since 1945.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron VonFeldt
Partner
Arlen Hamilton, CPA
Partner
Recent News
2023-07-17
Company data provided by crunchbase