Roblox · 2 months ago
Partner Operations Manager, Payments
San Mateo, CA, United States
Full-time
Onsite
Mid Level
$146K/yr - $174K/yr
3+ years expRoblox is a platform that empowers a global community of developers and creators to build immersive digital experiences. As a Partner Operations Manager on the Payments team, you will manage the operational health and performance of payment partners, collaborating with various teams to support strategic payment priorities and ensure compliance and efficiency.
3D TechnologyGamingMetaverseOnline GamesSoftwareVideo Games
Responsibilities
Act as the primary operational point of contact for our payment partners, managing day-to-day inquiries, escalations, and issue resolution
Monitor, analyze, and report on key partner performance metrics (e.g., authorization rates, uptime, costs) and conduct regular operational reviews with partners
Manage the operational onboarding and integration of new payment partners and platforms, supporting international expansion and new product launches
Manage and optimize operational workflows related to partner performance, including chargebacks, refunds, and settlement processes
Manage compliance and audit requirements in collaboration with our payment providers and internal cross-functional teams
Develop and manage project plans for partner-facing initiatives, ensuring clear communication with internal and external stakeholders and on-time delivery
Identify and help define technical and tooling requirements to improve partner monitoring, reporting, and operational efficiency
Use technical and payments-domain judgment to proactively identify and resolve operational issues with partners
Qualification
Required
3+ years of experience in partner operations, payment operations, project management, or a related role, preferably in the tech or fintech industry
Direct experience in the payments ecosystem, working with payment gateways, processors, card networks, and/or alternative payment methods
Strong attention to detail and project management skills with exceptional follow-through to ensure seamless and reliable execution
Experience prioritizing competing demands in an ambiguous, fast-paced environment
Proven ability to build and maintain strong relationships with external partners and internal cross-functional teams (e.g., Engineering, Product, Finance, Legal)
Experience using data to analyze performance, identify trends, and influence decisions; proficiency with SQL is preferred
Strong verbal and written communication, with the ability to compose, document and implement team processes
Benefits
Equity compensation
Benefits as described on this page
Company
Roblox
Roblox is an online gaming and entertainment platform that offers a shared digital experience that brings people together through play.
1001-5000 employees
H1B Sponsorship
Roblox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (111)
2023 (139)
2022 (153)
2021 (91)
2020 (92)
Funding
Current Stage
Public CompanyTotal Funding
$874.45MKey Investors
Andreessen HorowitzAltos Ventures
2024-10-01Post Ipo Equity
2022-04-12Series Unknown· $17.71M
2021-08-11Series Unknown
Leadership Team
David Baszucki
CEO & Founder
Michael Guthrie
CFO
Recent News
2026-01-16
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-16
Yahoo Finance
2026-01-16
Company data provided by crunchbase