Aventiv Technologies · 2 days ago
Account Manager
Ohio, United States
Full-time
Hybrid
Mid Level
$65K/yr - $120K/yr
3+ years expAventiv Technologies is focused on ensuring client satisfaction and loyalty. The Account Manager will manage relationships with contracted agencies, oversee service rollouts, and upsell products while ensuring client retention and satisfaction.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Manage new and existing relationships with contracted agencies
Oversee rollout of services for newly acquired clients to align both parties’ interests
Upsell additional products and services to existing clients
Conduct remote training utilizing web conferencing software
Ensure retention and client satisfaction
Communicate internally all client requests and projects to facilitate completion
Research issues reported by clients and resolve them or escalate to the appropriate department
Respond to client emails and phone calls including items escalated through our technical support team, Client Manager or Helpdesk
Provide Ongoing education for all Securus Services products and services
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
3+ years relevant experience in a SaaS, Consultative Sales or Sales Support organization
Excellent oral and written communication & presentation skills
Ability to present a professional and friendly attitude towards clients
Must be able to multitask with attention to detail and effectively manage time
Ability to work under pressure, to meet deadlines, to deal positively with risk mitigation and conflict resolution
Flexible and enthusiastic to learn new skills and problem solve solutions
Ability to develop ongoing rapport with clients and consumers and deliver value and relevant information
A positive, collegial attitude and a high level of professionalism is essential
Strong relationship management skills
Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
Proficiency in Microsoft Office, Salesforce & capable of learning new technology
Preferred
Bachelor's Degree
Experience working on or part of a client relations team (preferred)
Experience in Government/ Corrections based industry
Benefits
$255 to purchase company equipment (keyboard, monitor, headset, etc.)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase