RSA Security · 1 month ago
Lead Principal SaaS Operations Engineer
United States
Full-time
Remote
Lead/Staff
$150K/yr - $240K/yr
10+ years expRSA Security is a leader in identity and access management, serving 12,000 organizations globally. They are seeking a Principal SaaS Operations Engineer to lead technical initiatives and enhance operational capabilities within their cloud platforms, focusing on automation, reliability, and security.
Computer & Network Security
No H1B
U.S. Citizen Only
Responsibilities
Act as the technical lead across SaaS Operations initiatives — mentoring team members, setting technical direction, and leading incident response and recovery efforts
Design, automate, and optimize cloud operations in Azure and AWS environments with emphasis on scalability, reliability, and security
Partner with DevOps and Cloud Engineering to implement CI/CD pipelines, IAC frameworks (Terraform, Ansible, Jenkins), and automated configuration management
Develop and maintain monitoring, alerting, and observability across distributed systems using Azure Monitor, Dynatrace, and Prometheus/Grafana stacks
Lead root cause analysis (RCA) and continuous improvement processes following incidents, ensuring lessons learned translate into durable engineering improvements
Architect and enforce secure operational practices, including key management, access controls, and change management workflows
Support multi-cloud networking: routing, firewalls, load balancers, VPNs, DNS, and proxies
Drive automation for backup, DR, and compliance validation, aligning with FedRAMP, SOC 2, and DISA STIG frameworks
Collaborate with Engineering and Product teams to operationalize new services and define production readiness standards
Participate in on-call rotation and act as escalation point for critical incidents
Qualification
Required
10+ years in SaaS Operations, Site Reliability Engineering, or DevOps within large-scale production environments
Experience operating in FedRAMP, DoD IL, or regulated cloud environments
Extensive Linux/UNIX administration experience (SUSE, RHEL, Ubuntu) with practical scripting in Python, Bash, or PowerShell
Expertise with Azure (preferred) and AWS cloud ecosystems — including virtual networking, IaaS/PaaS services, monitoring, and automation
Proven ability to build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps
Hands-on experience with infrastructure-as-code and configuration management (Terraform, Ansible, Puppet, or Chef)
Strong knowledge of networking fundamentals and security best practices
Proficiency in monitoring and logging systems (Dynatrace, ELK stack, CloudWatch, Azure Monitor, PagerDuty, etc.)
Solid understanding of high availability and DR architectures
U.S. Citizenship required (due to FedRAMP and DoD compliance work)
Preferred
Familiarity with identity, authentication, and federation technologies (SAML, OIDC, OAuth)
Experience with database operations (PostgreSQL, MSSQL, Redis)
Working knowledge of Kubernetes, containers, and serverless frameworks
Understanding of FinOps principles for cost optimization and accountability in cloud operations
Excellent written and verbal communication skills, capable of interfacing with engineering, compliance, and leadership audiences
Benefits
Annual discretionary bonuses
Flexible paid-time-off
Health insurance
Disability insurance
Life insurance
401(k) retirement plan with company matching contributions
Company
RSA Security
From on-premises to cloud to hybrid, RSA provides identity-first solutions for security-first organizations to thrive in a digital world with modern authentication, lifecycle management, and identity governance.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Schmalz
Field CTO, RSA Federal
Kevin McAdams
Chief Financial Officer
Recent News
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