USAJOBS · 3 months ago
Health Technician - Telehealth Clinical
Worland, Wyoming, USA
Full-time
Onsite
Entry, Mid Level
$40K/yr - $58K/yr
1+ years expUSAJOBS is seeking a Health Technician (Telehealth Clinical) to support and manage telehealth operations. This role involves preparing clinical environments, facilitating telehealth encounters, and ensuring patient care and privacy are maintained.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Prepares the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
Serves as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
Serves as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
Takes measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines
Ensures that patient privacy is protected by complying with all information security and patient privacy regulations
Receives and schedules requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system
Screens patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
Monitors and maintains schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
Provides patient education via approved materials
Supports the Veteran in completing patient satisfaction surveys
Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
Configures, installs, troubleshoots, cleans, and performs minor routine maintenance of assigned telehealth technology
Ensures assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary
Provides established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
Maintains knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation
Maintains regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues
Arranges and completes test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
Ensures information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
Qualification
Required
You must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment
Selective Service Registration is required for males born after 12/31/1959
Must be proficient in written and spoken English
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Complete all application requirements detailed in the 'Required Documents' section of this announcement
Basic Requirements: United States Citizenship
Basic Requirements: English Language Proficiency
Experience and Education: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Experience and Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Experience and Education: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients
Physical Requirements: The work requires above average agility and dexterity
Preferred
Preferred Experience: Medical/healthcare office and/or current VA employee
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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