ASML · 4 days ago
Field Service Engineer
Essex Junction, VT
Full-time
Onsite
Mid Level
4+ years expASML is a leader in the semiconductor industry, focused on providing customer support for their systems. The Field Service Engineer will execute maintenance activities, perform repairs, and provide training to customers while ensuring optimal operation of ASML products.
CommercialElectronicsHardwareIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingNanotechnologySemiconductorSoftware
Responsibilities
For our location in Burlington we are looking for an FSE who can support ASML DUV systems as well as ASML PAS5500 systems independently
Problem analysis and approach – gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
Problem handovers and routing – handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
Repairs – use tools, replace parts, improve settings, to execute repairs and standard service actions independently
Procedures – based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
Training / advice – explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Process Optimization – signal gaps and improvement opportunities and reports it to the relevant stakeholders
Knowledge build-up and transfer – maintain and broaden own knowledge, shares best known methods within the work group
Coaching – provide appropriate support and assistance to less experienced engineers on first tasks
Qualification
Required
Bachelor's degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent combination of education, skills and experience will be considered
Minimum 4+ years' experience in semiconductor industry preferred
Minimum 4+ years' Field Service Engineer work experience preferred
Minimum 4+ years' experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software
Requires cross-competencies knowledge
Work according to a strict set of procedures within the provided timelines
Knowledge of Safety Procedures
Can observe and respond to people and situations and interact with others encountered in the course of work
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability
Identify bottlenecks and drive improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
Position will require travel up to 25%
Position will require access to customer site locations
Typically, will work 12-hour shifts
Ability to work flexible shifts including nights, weekends and holidays
Willingness to continue learning and growing in a professional environment is necessary
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety
Position works under the direction of a Manager, Supervisor, or Sr. Engineer
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work
Preferred
Minimum 4+ years' experience in semiconductor industry preferred
Minimum 4+ years' Field Service Engineer work experience preferred
Minimum 4+ years' experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred
Company
ASML
ASML is a manufacturer of chip-making equipment.
10001+ employees
H1B Sponsorship
ASML has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (460)
2024 (354)
2023 (538)
2022 (443)
2021 (196)
2020 (279)
Funding
Current Stage
Public CompanyTotal Funding
$526.46M2022-05-10Post Ipo Debt· $526.46M
1995-03-24IPO
Leadership Team
Christophe Fouquet
President and Chief Executive Officer
Marco Pieters
Chief Technology Officer
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