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Gulf · 3 days ago

Sr. Customer Service Representative

Framingham, MA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Gulf is a company seeking a Senior Customer Service Representative. This role involves daily interaction with customers, assisting with inquiries and disputes, and maintaining internal databases while tracking and resolving customer service calls.

EnergyManufacturingOil and Gas

Responsibilities

Point of contact for all calls to Customer Service 800 Line; research and resolve all customer inquiries and disputes and escalate to appropriate department contact as applicable

Assist consumers with disputes as related to credit card operations, station inquiries, products, and billing

Assist distributors and dealers as related to issues that arise with credit, billing, marketing, accounting, and finance

Support sales staff in daily operations including the resolution of all customer inquiries/issues and the coordination of resources and supplies

Develop and maintain relationships with internal departments; work collaboratively as issues arise

Update and maintain all department reports and databases

Handle credit related activity, including but not limited chargebacks, overshorts, inventory management and coordination, billing, and tracking of credit card transactions

Serve as a back-up to manager for new station set-ups, including credit card processing set up, ordering of equipment, and updating of all internal systems

Participate in special projects, information gathering and ad-hoc reporting as needed

Qualification

Customer service experienceMicrosoft Office SuiteAnalytical skillsProblem solving skillsIndependenceTime managementOrganizational skillsOral communicationWritten communicationTeamworkMotivationRelationship building