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Abnormal AI · 5 days ago

Senior Customer Trust Analyst

United States

Full-time

Remote

Mid, Senior Level

$123K/yr - $145K/yr

4+ years exp

Abnormal AI is seeking a motivated Senior Customer Trust Analyst to join their Security & Privacy team. This role focuses on leading customer trust initiatives for financial institutions, managing security questionnaires, and refining compliance strategies to support winning deals in the banking sector.

Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security

Responsibilities

Lead the end-to-end management of security and privacy questionnaires, applying audit methodologies to ensure accuracy, defensibility, and completeness

Translate Abnormal’s controls and policies into bank-ready trust responses, mapping them against relevant regulatory frameworks

Develop and maintain auditor-grade documentation, ensuring content is evergreen and aligned with external standards

Collaborate with compliance, legal, and product to refine trust communications for financial institution due diligence

Partner with sales to support security questionnaires with audit-ready deliverables that accelerate bank deal cycles

Use data-driven analysis to identify control gaps, trends, and process risks; present findings and recommendations to senior leadership

Act as a liaison with bank auditors and compliance stakeholders to build confidence in Abnormal’s trust program

Drive continuous improvement by embedding audit best practices into trust operations

Qualification

Bank compliance standardsData analysisProject managementAudit methodologiesThird-party risk assessmentsCommunication skillsEthical standardsSaaS industry experienceGRC platforms familiarityRelevant certificationsCollaborative mindsetAttention to detailAdaptability