Spectra Gutter Systems · 2 months ago
107CSS - Customer Service Specialist
Fort Pierce,FL,US
Full-time
Onsite
New Grad, Entry LevelSpectra Gutter Systems is a leading manufacturer and distributor of painted gutter rainware products in North America. As a Customer Service Specialist, you will provide excellent customer service and support, addressing inquiries and resolving concerns to ensure customer satisfaction, while also focusing on building long-term relationships and contributing to the company's growth.
Building Materials
Responsibilities
Provide excellent customer service and support to customers
Address inquiries and resolve concerns
Ensure overall customer satisfaction
Actively listen to customers and understand their needs
Provide appropriate solutions or assistance in a timely and professional manner
Troubleshoot and resolve customer complaints
Develop a strong understanding of the company's products or services
Assist with order processing
Maintain a positive attitude and accurately document customer interactions
Continuously seek process improvements
Ensure that customers are buying the full product mix
Identify and land new business
Maintain current business
Demonstrate exceptional customer service and build rapport with customers
Actively seek opportunities to generate additional sales and focus on customer retention
Qualification
Required
Excellent customer service skills
Ability to address inquiries and resolve concerns
Strong listening skills to understand customer needs
Timely and professional assistance to customers
Troubleshooting and resolving customer complaints
Strong understanding of the company's products or services
Assisting with order processing
Maintaining a positive attitude
Accurate documentation of customer interactions
Continuous seeking of process improvements
Building customer relationships
Demonstrating exceptional customer service
Identifying and landing new business
Maintaining current business
Up-selling and generating additional sales
Focusing on customer retention
Company
Spectra Gutter Systems
Spectra Gutter Systems is a Manufacturer and Distributor of Rainware within the United States. Founded in St.
Founded in 1978
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Maryam Shezadi
Human Resources Business Partner
Terry E. Lee, II, MBA
Director of Human Resources Business Partners
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