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Grameen America, Inc. · 2 days ago

Community Development Associate

Birmingham, AL

Full-time

Onsite

Entry Level

$18.80/hr - $18.80/hr

2+ years exp

Grameen America, Inc. is the fastest growing microfinance nonprofit organization in the United States, dedicated to helping low-income entrepreneurial women build businesses. The Community Development Associate is responsible for increasing the branch’s membership base through community outreach, managing member-oriented meetings, and building relationships within the community.

CommunitiesFashion

Diversity & Inclusion

No H1B

Responsibilities

Spread awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members

Grow member base to achieve designated membership growth targets

Maintain accurate documentation of all member searches and other recruiting activities

Follow all company standards pertaining to recruitment activities

Set and manage member expectations regarding program participation (regular meeting attendance and loan repayment)

Build meaningful relationships with members

Provide quality customer service support when dealing with members to ensure member satisfaction

Facilitate regular group meetings (virtually and in person); model high engagement behaviors such as starting and finishing meetings on time, using camera when virtual, treating all participants with respect

Manage effective communication with members including via phone, text, email and in person engagement

Provide trainings pertaining to a variety of topics relating to Business and professional development, support the “whole” entrepreneur

Resolve member concerns, issues, and questions in a timely and professional manner

Treating all participants with respect and bringing a high level of energy to every interaction with participants

Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments

Maintain accurate records for all transactions within member center and branch (such as proper cash matching and posting, compliance with required notifications, etc.)

Accurately input and track members loan payments and other relevant data in appropriate systems

Responsible for collection and recovery of all due loan repayments in their respective loan portfolio, including working with the member to develop a plan to address and resolve any financial challenges

Qualification

Customer serviceCommunity outreachData entryMicrosoft WordMicrosoft ExcelCommunication skillsTeam playerAttention to detailFlexibility

Required

Proficiency in English required

Excellent customer service skills with strong written and communication skills

High level of integrity, professionalism, punctuality, discipline, and attention to detail

Basic logical reasoning and numeric skills

Ability to work independently and with a team-player mentality

Openness to receiving positive and negative feedback

Flexible schedule to accommodate availability of members, center meeting facilitation, info. sessions etc. (Including sometimes adjusting hours to early mornings/late evenings and attendance at weekend events)

Minimum of High School diploma or equivalency preferred, or two years of relevant work experience required

2 years of customer service experience

Knowledge and heavy usage required in using computer, laptop, iPad, smartphone, and other similar electronic devices

Depending on location, valid driver's license required