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Fluidra North America · 3 days ago

Field Technical Specialist

Jacksonville, FL

Full-time

Onsite

Mid Level

3+ years exp

Fluidra North America is seeking a Field Technical Specialist to join their team. This role involves servicing Fluidra products with a focus on customer satisfaction, scheduling service calls, and educating dealers and pool owners on product maintenance and installation.

Consumer GoodsManufacturingWater

Responsibilities

Schedule service calls, perform service calls, and manage calls in an organized fashion

Educate dealers and pool owners on proper product installation, operation, maintenance and service

Deliver product training seminars as requested by dealers and Fluidra sales managers

Instruct dealers on Fluidra’s warranty guidelines and claims processing procedures

Represent Fluidra at local and national trade shows and seminars, in conjunction with Fluidra sales and marketing personnel

Work closely with Fluidra sales managers to help promote Fluidra products and services

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Write routine reports and correspondence

Communicate & present effectively before groups of customers or employees of organizations

Ability to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Up to 75% travel

Qualification

TechnicalMechanical aptitudePool/spa operation knowledgeCustomer service experienceMS Office proficiencyCommunication skillsPresentation skillsPositive attitude

Required

3+ years of industry experience, in addition to significant customer service experience

Outstanding communication & presentation skills

Positive attitude

Strong technical and mechanical aptitude

Strong working knowledge of pool/spa operation including significant experience in pool/spa product installation and repair

Working knowledge of MS Office and email software

Must take direction well, follow instructions carefully and exercise sound judgment in the course of assisting customers

Must have clean driving record

High school diploma or equivalent

Preferred

Some college education preferred

Benefits

Flexible Vacation

9/80 work week schedule (EVERY OTHER FRIDAY OFF!)

11 paid Holidays

Full range of health benefits including medical, dental & vision, short & long-term disability

401(K) matching (100% of first 3% contributed, 50% of the next 2%)

Health and wellness programs / gym reimbursement

Educational assistance up to $7,000 per year

Company sponsored FUN events!

Generous product discounts

Company

Fluidra North America

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential and commercial pool markets, globally.

Founded in 1969

Carlsbad, California, USA

5001-10000 employees