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EY · 2 days ago

Senior - Tax - Indirect Tax- Technology - Platform Application Support - East and Central locations

Cleveland, OH

Full-time

Hybrid

Mid, Senior Level

$67K/yr - $137K/yr

3+ years exp

EY is a globally connected powerhouse of diverse teams, dedicated to building a better working world. They are seeking a proactive Platform Application Support Senior to maintain platform stability and drive operational excellence, working cross-functionally with engineering, operations, and security teams.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Investigate, reproduce, and resolve user-level defects in platform applications

Collaborate with Information Security teams during release cycles and security testing

Support release management activities and coordinate with EY technology groups

Assist in managing platform changes initiated by EY or external vendors

Contribute to hotfix pull requests (PRs) with appropriate test coverage

Debug application issues and identify root causes to prevent recurrence

Partner with the Platform Operations Lead Engineer to deploy releases and hotfixes

Serve as an escalation point during high-pressure incidents

Maintain alignment with engineering teams to ensure support readiness

Review and understand application code to assist in troubleshooting

Track progress, manage risks, and communicate updates to stakeholders

Qualification

Application SupportDebuggingRelease ManagementProduction Environment SupportDevOps PracticesCommunication SkillsOrganizational SkillsProblem-SolvingAdaptability

Required

A bachelor's degree in technology, information systems, computer science, or a related field, with at least 3 years of relevant experience

Strong hands-on technical skills equivalent to an Application Engineer

Demonstrated experience in debugging and resolving complex application issues

Familiarity with release management and deployment coordination

Ability to contribute to hotfix PRs and validate test cases

Experience supporting production environments and managing incident workflows

Preferred

Excellent organizational and prioritization skills

Strong communication skills, including the ability to interact with technical and non-technical stakeholders

A proactive mindset with the ability to adapt quickly to new challenges

Experience working in hybrid environments and collaborating across distributed teams

Exposure to DevOps practices and tools

Willingness to travel occasionally, as needed

Benefits

Medical and dental coverage

Pension and 401(k) plans

A wide range of paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Other leaves of absence when needed to support your physical, financial, and emotional well-being

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)