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Project Renewal · 2 months ago

Senior Director, Program Evaluation and Quality Assurance

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$130K/yr - $140K/yr

3+ years exp

Project Renewal is a nonprofit organization focused on improving lives through data-driven management. The Senior Director of Performance Evaluation and Management & Quality Assurance is responsible for leading the development and execution of performance measurement strategies, overseeing evaluation projects, and ensuring quality assurance across services.

Addiction TreatmentHealth CareHealth DiagnosticsNon Profit

Responsibilities

Lead the development and execution of a comprehensive PMM strategy that empowers staff at all levels to improve outcomes

Oversee the design and implementation of dashboards and reporting tools in collaboration with IT, ensuring timely access to actionable data

Support staff in identifying key metrics, collecting and interpreting data, and developing improvement plans

Design and manage a data integrity plan to ensure accuracy and consistency across multiple databases

Leverage PMM systems to inform program planning, strategic initiatives, and organizational decision-making

Set agency-wide evaluation priorities to improve service delivery and contribute to sector knowledge

Lead internal and external evaluation projects, including planning, design, implementation, and follow-up

Analyze and synthesize data from various sources to generate insights and recommendations

Manage relationships with external evaluators, researchers, and consultants

Supervise QA staff who assess care quality in mental health and substance use disorder housing programs

Oversee incident review processes and ensure timely, data-informed responses

Partner with program teams to implement targeted improvement efforts based on QA findings

Ensure compliance with documentation standards and regulatory requirements across programs

Collaborate with training, IT, and QA teams to design and deliver workshops on PMM, documentation, evaluation, and database usage

Provide coaching, mentoring, and guidance to staff on evaluation, data literacy, and management best practices

Promote a culture of learning and continuous improvement through hands-on support and strategic guidance

Act as a strategic partner to departments including HR, Finance, Operations, IT, and Training to align data systems, evaluation efforts, and quality initiatives

Lead multi-stakeholder working groups to address agency-wide challenges and implement solutions

Manage complex, multi-phase projects involving data systems, evaluation studies, and quality improvement initiatives

Develop project plans, timelines, and deliverables; monitor progress and ensure successful execution

Coordinate with external vendors and consultants on evaluation and technology-related projects

Qualification

Performance measurementData analysisProject managementMicrosoft ExcelQuality assuranceGroup facilitationInterpersonal skillsCommunication skillsAttention to detailOrganizational skills

Required

Master's degree in a related field with a minimum of three years' experience in human services program management, evaluation, homeless services, consulting, or related field. Strong candidates with a BA and at least five years of relevant experience will be considered

Knowledge of performance measurement and management approaches

Demonstrated skill and experience in analyzing complex problems and systems

Strong quantitative and Microsoft Excel skills

Proven track record in building and maintaining partnerships and teams that achieve tangible results

Exceptionally strong interpersonal and communication skills as well as an ability to work effectively with multiple stakeholders (e.g.: funders, employers, colleagues, staff), understanding and incorporating diverse points of view, styles and approaches

Experience and knowledge of group facilitation techniques

Attention to detail, with exceptional analytical, organizational, communication and project management skills