Medallia · 6 days ago
Client Delivery, Consultant
McLean, VA
Full-time
Hybrid
Entry Level
$62K/yr - $86K/yr
1+ years expMedallia is a pioneer in Experience Management, seeking a Professional Services Consultant to support the technical design and delivery of Experience Management solutions for customers. The role involves collecting customer requirements, configuring the Medallia platform, and ensuring successful technical outcomes through collaboration with client teams.
AnalyticsCustomer ServiceEnterprise SoftwareSaaSText Analytics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collect customer requirements and create technical specifications
Configure the Medallia platform to meet customer requirements
Support QA, client UAT, and launch processes
Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities
Partner with client teams to resolve technical issues/inquiries
Qualification
Required
1+ years of experience successfully managing and retaining clients while leveraging software
Bachelor's degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
Preferred
Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
Bachelor's degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics
Ability to work independently on low to medium complexity assignments
Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
Ability to understand, synthesize, and translate between business problems and technical concepts
Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
Thrive in a high-growth, fast-paced environment
Ability to obtain a U.S. Government Security Clearance
Benefits
Competitive health and wellness benefits
Medical
Dental
Vision
401(k)
Short term and long term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays
Company
Medallia
Medallia provides SaaS platform focused on customer experience management.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-01-31Series F· $70M
Leadership Team
M
Margaryta Rashev
VP, Product - Listen Product Applications
Andy Walker
Director, EMEA
Recent News
2025-11-03
Company data provided by crunchbase