OpenAI · 3 days ago
Global Safety Response Operations Analyst
San Francisco, CA
Full-time
Hybrid
Senior Level
$210K/yr - $280K/yr
5+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Global Safety Response Operations Analyst will handle high-priority safety escalations, manage user reports, and implement process improvements to ensure operational excellence in user safety and compliance.
Artificial Intelligence (AI)Generative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements
Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage
Conduct quality reviews and provide feedback to improve consistency across global teams
Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements
Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations
Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed
Qualification
Required
5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
Experience working in incident response, law enforcement response, or escalations management
Ability to leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
Deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
Track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Ability to communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Comfortable with frequent context switching, managing multiple projects, and prioritizing impact
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
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Company data provided by crunchbase