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Valley Medical Center · 1 day ago

Technical Support Specialist II (Desktop Support) (2025-1254)

Renton, WA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $90K/yr

2+ years exp

Valley Medical Center is seeking a Technical Support Specialist II for their Information Technology Operations department. The role involves providing desktop support, troubleshooting hardware and software issues, and ensuring efficient operation of computer systems and telecommunications equipment.

Hospital & Health Care

Responsibilities

Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst

Follows up on all problems insuring prompt resolution

Provides after-hours support according to posted on-call schedule

Documents all problems and their resolution according to department procedure

Updates, creates, assigns, follows-up, and closes open trouble tickets as needed

Answers, logs, and follows up on all tickets assigned to Desktop Support queue

Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes

Escalates technical trouble calls to technical support staff or appropriate resource

Track equipment for RMA and work orders

Maintains a trouble call clearance rate in accordance with departmental standards

Maintain/update customer and equipment database records as well as tracks user problems for trends

Maintains supplies as needed for production

Qualification

TroubleshootingPC hardware installationWindows 2K NetworksCompTIA A+ certificationCustomer service skillsVDICitrix experienceRemote management toolsCommunication skillsOrganizational skillsTeamworkProject management methodologies

Required

Minimum two (2) years of technical school or similar experience may replace schooling, required

Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must

Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required

Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system

Minimum two (2) years' experience with the installation or management of Windows 2K Networks

Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus)

Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required

Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills

Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications

Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature

Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions

Demonstrated ability to understand and follow detailed instructions

Demonstrated continued professional development

Experience working with project management methodologies and acting as a project resource