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AAA · 2 months ago

Bilingual Spanish Member Experience Associate

San Jose, CA

Full-time

Onsite

Entry, Mid Level

$23/hr - $26.95/hr

2+ years exp

AAA Mountain West Group is seeking a Bilingual Spanish Member Experience Associate to deliver outstanding service to members through personal care and meeting their needs across multiple branch locations. The role involves achieving individual sales targets and providing seamless service with a strong customer service orientation.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

Responsibilities

Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:

Member Experience

Member Services

Concierge

DMV/MVD

Auto Travel

Unlicensed Insurance Services

Smart Home Security

Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need

Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities

Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location

Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment

Qualification

Customer ServiceSales SkillsBilingual SpanishTechnical ProficiencyTeamworkAdaptabilityEffective Communication

Required

Bilingual Spanish speaking skills are REQUIRED!

High School Diploma/GED

2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required

Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs

Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations

Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases

Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles

Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business

Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require

Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches

Ensures process implementation and compliance with standard operating procedures in all assigned branches

Preferred

Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets

Customer Service experience

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program