Hart Medical Equipment · 3 months ago
Documentation Liaison
Grand Blanc, MI
Full-time
Onsite
Mid Level
3+ years expHart Medical Equipment is a nationally accredited provider of home medical equipment and supplies. The Documentation Liaison ensures physician documentation compliance and completion by collecting billable documentation and educating referral sources such as physicians and hospital staff.
Health CareMedicalTherapeutics
Responsibilities
Achieve goals established by organization related to obtaining documentation
Assist in the development of technology deployment to reduce time to gather documentation and increase referral satisfaction
Provide onsite meetings/in-services with referrals to get CMN signed, gather billable documentation, and educate on insurance requirements
Work closely with sales team to coordinate efforts with referral sources
Educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers
Promote and coordinate paperless CMNs and documentation
Work with Hart’s QA, CMN, Billing, and Revenue Compliance teams to coordinate areas of improvement to communicate outward to referral sources
Acquire and retain strong documentation knowledge, including Hart’s policies, Medicare and other insurance reimbursement procedures/policies and legalities
Create weekly call route, prioritize accounts
Maintain appointment calendars; timely follow up; i.e., phone calls, emails, etc
Manage mileage, expense reports
Input referral and client account information/notes in applicable software system
Assist with various projects and company initiatives
Demonstrate high ethical and professional standards
Always dress in business attire when meeting with Dr.’s offices
Comply with HIPAA guidelines
Assist in the development of goals and targets
All other duties as assigned by manager
Qualification
Required
High school diploma or general education degree (GED)
Three years in the health care industry minimum
Excellent oral and written communication skills
Strong customer service
Compassion for people
Knowledge of medical terminology
Highly organized, including ability to effectively route to reduce mileage expense
Problem solving
Computer skills: MS Word, Excel, and PowerPoint are mandatory
Good time management skills
Self-starter
High energy
Calm and professional when dealing with dissatisfied customers
Contribute positively to morale
Maintain a clean and professional appearance
Ability to read and comprehend complex instructions, correspondence, and policy
Strong written and verbal skills in order to write correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure using a calculator
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Preferred
HDMS and CRM experience
Benefits
Competitive salary and benefits package
Company
Hart Medical Equipment
Hart Medical Equipment is a supplier and distributor of home medical supplies and equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-09-03Acquired
Leadership Team
Deb Holman
Chief Compliance Officer
Recent News
Company data provided by crunchbase