Brazilian Remote Helpdesk Technician 2 (MUST BE ABLE TO SPEAK PORTUGUESE) jobs in United States
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Sole Hire ยท 2 months ago

Brazilian Remote Helpdesk Technician 2 (MUST BE ABLE TO SPEAK PORTUGUESE)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Sole Hire is seeking a bilingual Brazilian Portuguese-speaking skilled Helpdesk Technician II to join their dynamic team. In this role, you will provide exceptional technical support and assistance to users, ensuring optimal functioning of their IT systems.

Human Resources

Responsibilities

Provide technical support for hardware and software issues related to desktops, laptops, and peripherals
Assist users with troubleshooting and resolving technical problems via phone, email, or in-person
Maintain and support Windows Server environments, ensuring optimal performance
Manage DNS configurations and troubleshoot connectivity issues
Communicate effectively with users to understand their needs and provide timely solutions
Monitor network performance, including TCP/IP protocols, LAN configurations, and connectivity
Support macOS systems alongside Windows environments to ensure comprehensive user assistance
Document all support interactions in the ticketing system for future reference and analysis
Collaborate with other IT staff to escalate complex issues as necessary

Qualification

Desktop supportWindows ServerDNS knowledgePortugueseTCP/IP networkingMacOS supportCustomer service skillsProblem-solving skillsCommunication skillsInterpersonal skills

Required

Excellent problem-solving, communication, and interpersonal skills
Proven experience in desktop support or a similar technical support role
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Familiarity with Windows Server administration and management
Knowledge of DNS, TCP/IP networking concepts, and LAN setup is essential
Ability to work independently as well as part of a team in a fast-paced environment
Excellent problem-solving skills and attention to detail
Must be able to speak English and be fluent in Portuguese

Preferred

Experience supporting macOS systems is a plus

Company

Sole Hire

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Bridging the gap between employers and employees is integral in establishing a strong team.
dateFounded in 2016
location
Miami, Florida, US
people-size2-10 employees
web-link
http://www.solehire.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase