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Texas State Technical College · 2 days ago

Network Field Technician - (Onsite Sweetwater , TX)

Sweetwater, TX

Full-time

Onsite

Entry, Mid Level

$49K/yr - $54K/yr

2+ years exp

Texas State Technical College is dedicated to excellence and integrity in service. The Network Field Technician is responsible for providing on-site technical support, network troubleshooting, and enterprise application administration across multiple campus locations, ensuring connectivity and assisting users with hardware and software issues.

EducationInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Support connectivity and performance across TSTC’s campus networks, including physical installation and maintenance of Ethernet cables, switches, access points, and related infrastructure

Configure IPs, NAT rules, DHCP, and DNS

Assist with Wi-Fi segmentation and VPN support

Use diagnostic tools to identify and resolve user and equipment connectivity issues

Provide desktop and device support across platforms (Windows, macOS, mobile)

Perform installation, configuration, and break/fix repair for faculty and staff

Address role-based access needs and permissions in alignment with policy

Set up and operate audiovisual systems (e.g., projectors, microphones, video displays) for meetings and events

Address AV hardware issues and ensure technical readiness

Support select enterprise applications and backup procedures

Ensure compliance with licensing, security, and change management policies

Document support actions and contribute to knowledge base development

Coordinate with Help Desk, Field Techs, and Network Administrators to resolve escalated issues

Maintain accurate technical documentation, including network diagrams, IP maps, and ticket updates

Follow standard procedures for service delivery

Perform tasks requiring lifting up to 50 lbs., use of ladders, and physical maneuvering in tight spaces

Maintain CJIS compliance and support secure access practices

Qualification

Network troubleshootingDiagnostic tools proficiencyEnterprise application supportCompTIA Network+ certificationOSI modelDHCP/DNSTime managementOrganizational skillsCommunication skillsAdaptability

Required

Minimum of 2 years' experience in IT support, network administration, or application troubleshooting

Proficiency in diagnostic tools and remote support platforms

Strong organizational and time management skills

Demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members

Support connectivity and performance across TSTC's campus networks, including physical installation and maintenance of Ethernet cables, switches, access points, and related infrastructure