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Clipboard · 2 months ago

Customer Ops Strategy Associate

United States

Full-time

Remote

New Grad, Entry Level

$90K/yr - $130K/yr

Clipboard is a fast-growing Series C marketplace that connects professionals with workplaces for on-demand shifts. The Customer Ops Strategy Associate will engage in various initiatives aimed at optimizing billing processes, enhancing customer experience, and improving revenue collection efficiency.

Health CareMarketplaceMedical

Growth Opportunities

Responsibilities

Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process

Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts

Build an internal predictive analytics model to catch bad payers earlier with high accuracy

Manage a team of Collections Account Managers

Qualification

Predictive analyticsVendor managementProcess redesignCustomer experienceCuriosityTenacityProblem-solvingAdaptability

Required

A reliable laptop/desktop (no Chromebooks or Linux OS)

Minimum 20 Mbps wired internet connection

Wired headset for clear communication

A quiet, distraction-free workspace

Stable power and internet connectivity

Preferred

Experience in finance or accounting

Benefits

100% Remote – Always. Work from anywhere in the world.

Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

Opportunity to make a significant impact with our workplace customers