Domino Data Lab · 1 month ago
Senior Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$200K/yr - $250K/yr
3+ years expDomino Data Lab builds software that empowers AI-driven organizations to develop and operate advanced data science solutions. As a Senior Customer Success Manager, you will maintain and grow client relationships, ensuring satisfaction and driving revenue through consultative conversations and upsell opportunities.
AnalyticsArtificial Intelligence (AI)Big DataData MiningEnterprise ApplicationsEnterprise SoftwareMachine LearningSoftware
Responsibilities
Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
Maintain and report an accurate forecast for all renewals in your portfolio
Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate
Qualification
Required
3+ years in a client-facing, pre or post-sales role
Customer Success Manager, Account Manager, Project Manager
Preferably in a SaaS/AI environment
Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes
Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success
Technical aptitude to understand Domino's portfolio
Customer management - drive customers through success ensuring retention and expansion
High level of comfort speaking with executives and procurement at Enterprise companies
Proven track record of exceeding goals
Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
Bias toward action
SFDC and CRM tools proficiency
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Domino Data Lab
Domino Data Lab provides an enterprise platform designed to help organizations build, deploy, and manage AI and machine learning models.
201-500 employees
H1B Sponsorship
Domino Data Lab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (10)
2022 (7)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$223.6MKey Investors
UBSSnowflake VenturesGreat Hill Partners
2025-08-21Series Unknown
2022-06-15Series F
2021-10-05Series F· $100M
Leadership Team
Nick Elprin
Co-Founder and CEO
Matthew Granade
Co-Founder
Recent News
Research & Development World
2025-12-03
2025-11-19
Company data provided by crunchbase