NEOGOV · 3 months ago
CUSTOMER SERVICE SPECIALIST 1229
CITY OF LOS ANGELES, CA
Full-time
Onsite
Mid Level
$63K/yr - $101K/yrNEOGOV is seeking a Customer Service Specialist for the City of Los Angeles. The role involves performing specialized business tax, licenses, and permits work, including processing customer requests, addressing billing questions, and resolving service complaints.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
A Customer Service Specialist performs specialized business tax, licenses, and permits work, involving cashiering, various aspects of processing and reviewing customer requests for service, billing questions and resolutions, as well as service complaints, responding to the public’s concerns and requests for information on City business tax and associated permits, Lifeline exemptions and reductions, ordinances, rules, regulations, and policies, including the use of a computer terminal for inputting requests, reviewing billing information, and following up on requests; and does related work
Qualification
Required
Current full-time paid employment as a 'legally employed' Customer Service Specialist, Class Code 1229, with the City of Los Angeles Office of Finance
Benefits
For additional information and FAQs regarding the City's hiring process, please go to: <https://per.lacity.org/faqs/employment-testing-process.html>
There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: <http://per.lacity.org/bens/index.html>
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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