Handoff · 10 months ago
Head of Sales & Customer Success
Austin, TX
Full-time
Hybrid
Director/Executive
7+ years expHandoff is a venture-backed technology company focused on the remodeling contractor market, utilizing generative AI technology to streamline construction cost estimates. The Head of Sales & Customer Success will build and scale a high-performing team to drive rapid revenue growth and enhance customer success initiatives.
Artificial Intelligence (AI)ConstructionGenerative AIHome RenovationPropTech
Responsibilities
Scale Revenue Growth: Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR
Optimize Sales Processes: Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback
Launch Outbound Channels: Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team
Drive Customer Success: Establish and lead a customer success team in Austin dedicated to executing a “land and expand” strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+
Foster Continuous Improvement: Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies
Lead Cross-Regional Teams: Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence
Regional Collaboration: Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives
Qualification
Required
7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments
Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context
Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention
Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations
Experience managing cross-regional teams with excellent interpersonal and communication skills
Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement
Exceptional strategic thinking, adaptability, and resilience in dynamic environments
Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices
Benefits
Flexible working arrangements
The opportunity to travel
Company
Handoff
Handoff AI provides contractors with instant construction estimates and automates business operations using AI. It is a sub-organization of 1build.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.8M2025-06-03Series Unknown· $5.8M
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