NetSuite · 3 months ago
Technical Support Analyst - Integration (Available only to US Citizens)
United States
Full-time
Remote
Senior Level, Lead/Staff
$30.87/hr - $67.88/hr
6+ years expNetSuite is a leader in cloud solutions, and they are seeking a Technical Support Analyst to serve as the technical interface to customers and partners for Oracle products. The role involves troubleshooting, providing customer support for Oracle Integration Cloud, and collaborating with development teams to ensure product quality and customer satisfaction.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
U.S. Citizen Only
Responsibilities
Provide customer and systems support of Oracle Integration Cloud (OIC) including Process
Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers
Use Oracle Cloud Infrastructure (OCI)
Collaboration with Oracle Fusion Application Products
Interact remotely with customers, partners, and software developers to provide technical advice and assistance
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
Have the ability to analyse and resolve issues
Identify and document product defects
Review design specifications and external technical publications and provide feedback for product and document improvement
Qualification
Required
6 to 10+ years of experience
Technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Excellent verbal and written communication skills in English
Proven success in contributing to a team-oriented environment
Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events
Ability to troubleshoot issues involving platform performance under load
Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues
Advanced customer support and communications skills
Ability to read and interpret programming languages at a code level (especially Java)
Ability to learn new technologies quickly
Demonstrate strong troubleshooting and analytical problem solving skills
Able to multi-task and manage multiple technical issues reported by customers
Preferred
Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters
Good knowledge in Oracle Cloud Infrastructure, Oracle Database
Technical support experience & Troubleshooting skills
Fusion Applications
Oracle Integration Cloud, SOA Cloud Service
Oracle Cloud Infrastructure(OCI)
Java Application Programming Interfaces (API's)
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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