Amazon Web Services (AWS) · 21 hours ago
Sr Operations Manager, AGI-DS, AGI DS
Boston, MA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $166K/yrAmazon Web Services (AWS) is investing in generative AI and the responsible development of large language models. The Sr Operations Manager will develop, manage, and support a team focused on speech and language solutions, fostering a culture of accountability and collaboration while driving operational improvements and team development.
ConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Collaborate with internal partners to build input-focused operating plans for achievement of key measures
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Develop, implement, or change processes as necessary to allow the team to scale at an accelerated pace, while managing cost and without impacting customer experience
Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues; encourage risk-taking and advocacy on behalf of product teams
Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools
Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations
Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
Foster a work environment that respects and is responsive to the needs of a diverse staff
Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics
Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration
Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys
Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes
Qualification
Required
Bachelor's degree in Engineering, Science, Supply Chain, or Operations related fields
Experience in leading large teams to high levels of performance
Experience as a project owner / sponsor for strategic step change initiatives and enabling innovative thinking in project teams
Experience in developing future leaders and creating tailored succession plans
Preferred
Master's degree or MBA
Familiarity machine learning
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
Lean Six Sigma Black Belt certified
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
Founded in 2002
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-03
2025-12-31
2025-12-31
Company data provided by crunchbase