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Homans Associates · 2 months ago

HVAC Technical Support Specialist

Fall River, MA

Full-time

Onsite

Mid Level

$80K/yr - $85K/yr

Homans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. They are seeking an HVAC Technical Support Specialist to provide exceptional technical support to HVAC dealers and technicians, and to conduct training sessions to enhance their skills with the latest products and technologies.

Heating Ventilation and Air Conditioning (HVAC)ManufacturingReal Estate

Responsibilities

Provide post-sales HVAC technical support to customers, dealers, and contractors via phone and email

Conduct dealer technical training sessions, though these will be limited. Training could occasionally be scheduled before and/or after traditional working hours

Perform duties independently and under supervision, demonstrating excellent time management skills

Develop and maintain a personal and professional growth plan

Stay at the forefront of new HVAC technologies, equipment, and accessories by attending training sessions provided by manufacturers and Homans Associates

Conduct on-site job visits as needed. Local travel required

Respond to customer inquiries promptly to ensure high levels of customer satisfaction

Drive supplemental sales through technical support interactions

Perform other duties as assigned