Beyond Finance · 10 hours ago
Bilingual Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expBeyond Finance is dedicated to helping everyday Americans escape debt through personalized financial solutions. The Bilingual Customer Service Representative serves as the primary contact for clients, providing exceptional customer service and support throughout their financial hardship programs.
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Responsibilities
Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
Employs strong interpersonal skills to handle difficult calls courteously and professionally
Thoroughly documents request outcomes for accurate tracking and analysis
Work efficiently and effectively to independently resolve client requests, both as a team and independently
Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems
Handle a high volume of clients in a work from home call center environment
Qualification
Required
1 year call center experience (Required)
Bilingual - Spanish (Required)
Reliable, High Speed, Internet connection (Required)
Technical proficiency with Client Relationship Management system (CRM)
Strong customer service orientation
Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
Effective problem solver
Effective at time management, planning & organizing tasks and time
Ability to understand and empathize with customer issue(s)
Ability to work from home in a distraction free environment
Benefits
Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training
Company
Beyond Finance
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind.
1001-5000 employees
H1B Sponsorship
Beyond Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (14)
2022 (4)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$805MKey Investors
Comvest Credit Partners
2023-08-22Debt Financing· $635M
2021-02-08Debt Financing· $110M
2021-01-01Series Unknown
Leadership Team
Lou Antonelli
Executive Vice President & Chief Operating Officer
Ruchir Doshi
Director of Product Management
Recent News
2026-01-06
2025-12-29
Company data provided by crunchbase