Blueprint · 2 months ago
Customer Value Architect
Houston, TX
Full-time
Onsite
Mid, Senior Level
$130K/yr - $250K/yrNeara is a company focused on preventing wildfires and ensuring power grid resilience through innovative technology. They are seeking a Customer Value Architect to engage with high-value customers, drive platform adoption, and translate Neara solutions into quantifiable ROI. This role involves understanding customer needs, delivering training, and collaborating with sales and deployment teams to enhance customer satisfaction and value delivery.
ConsultingInformation TechnologySoftware
No H1B
Responsibilities
Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers
Work directly and closely with customers, including meaningful time on-site with customers to:
Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation
Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes
Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance
Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope
Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews
Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve
Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks
Design and deliver focused training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities
Qualification
Required
Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
Familiarity with enterprise software platforms and deployments
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
Strong communication skills, you can explain complex topics clearly
Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions
Strong external stakeholder engagement skills, including the ability to build trusted relationships
A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions
You will require current and unrestricted working rights to be considered for the role
Preferred
Experience within infrastructure, and specifically the energy sector, is a plus but not essential
An engineering degree is a plus but not essential
Benefits
Competitive salary + ESOP.
Significant career development and growth opportunities.
Highly meritocratic, non-bureaucratic, and low ego work culture.
The opportunity to work on complex, meaningful products and real-world problems.
The opportunity to play a direct, critical role in the trajectory of a high-growth company.
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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