Redwood Community Services · 2 months ago
Program Manager - Crisis
Ukiah, CA
Full-time
Onsite
Senior Level
$89K/yr - $94K/yr
5+ years expRedwood Community Services is seeking a Program Manager for their Crisis Response Services department. This role involves providing strategic leadership and operational oversight for high-acuity mental health service units, ensuring the delivery of client-centered services and managing multidisciplinary teams.
Health CareNon ProfitSocial Impact
Responsibilities
Managing and providing guidance to counselors, therapists, and other clinical staff, including hiring, training and performance evaluations
Provide leadership and oversight for crisis clinical services, including programs serving adults, transitional age youth (TAY), and adult residential care
Coordinate and ensure the delivery of high-quality behavioral health services in alignment with organizational goals and standards of care
Monitor program revenue and expenses to support the financial sustainability and well-being of assigned programs
Collaborate with treatment teams to assist in the development of treatment plans and participate in treatment reviews, strategic planning meetings, and clinical consultations as needed
Oversee clinical operations for crisis and adult services, ensuring effective delivery of individual therapy, rehabilitation, and case management services, ensuring that services are delivered according to best practices and ethical standards
Maintaining compliance with federal, state, and accreditation standards related to substance use disorder treatment
Building and maintaining relationships with community partners, referral sources, and other stakeholders to support program goals and client needs
Ensure high-quality clinical documentation, including assessments and reassessments, that reflect collaboration among treatment teams and active client participation
Participate in ongoing budget planning, review program budgets, and authorize expenditures in accordance with organizational policy
Lead and facilitate regular staff meetings; provide supervision, coaching, and training to clinical and support staff
In partnership with the Clinical Director and Performance Quality Improvement (PQI) team, identify training needs and ensure staff are adequately equipped to meet clinical standards
Qualification
Required
Bachelor's degree in a related field (e.g., Psychology, Social Work, Human Services, or a similar discipline) or an equivalent combination of education and professional experience
A minimum of two (2) years demonstrated experience working with individuals with special needs, developmental disabilities, at-risk youth, and/or those with mental health challenges
A minimum of three (3) years of progressive supervisory or leadership experience in a behavioral health, social services, or residential care setting
Experience must include direct work with individuals diagnosed with Severe Mental Illness (SMI) and/or those with comorbid conditions involving SMI
Must possess a valid CA Driver's License, current auto insurance, and a clean DMV printout (no more than 3 points)
Must pass a clear background check with DOJ & FBI
CPR and First Aid Certified
TB Exam and Physical at the time of employment
Preferred
Master's degree in a related field
Two (2) or more years of experience in a supervisory role within the mental health, developmental disabilities, or youth services field
Strong knowledge of behavioral health systems, trauma-informed care, and best practices for supporting individuals with complex needs
Proven ability to lead multidisciplinary teams, implement program improvements, and maintain compliance with regulatory and accreditation standards
Benefits
Comprehensive benefits package available.
Company
Redwood Community Services
Redwood Community Services offers skill-building, homeless, youth residential, family social, empowerment and behavioral health services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Victoria Kelly
Chief Executive Officer
Tawny Bailey
Chief Operating Officer
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