Super Micro Computer Spain, S.L. · 2 months ago
Service Engineer (27774)
Dallas, TX
Full-time
Onsite
Senior Level
$70K/yr - $100K/yr
5+ years expSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, and Enterprise IT. They are seeking a Service Engineer responsible for fieldwork at customer sites to resolve and repair server systems, demonstrating exceptional technical aptitude and interpersonal skills.
Data StorageInternet of ThingsNetwork HardwareSoftware
Responsibilities
Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues
On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under the Technical Account Manager's direction and take ownership of customer base
Demonstrate and completely the ability to be self-sufficient in the field
Able to defuse challenging situations
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
Determines requirements and/or root cause of technical issues by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ability to produce meaningful reports and metrics is a plus
Ability to work be for 24 x7 Shift Coverage and/or flexible shifts including weekends and holidays if needed
Travel is required (up to 25% or more)
Qualification
Required
Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues
On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under the Technical Account Manager's direction and take ownership of customer base
Demonstrate and completely the ability to be self-sufficient in the field
Able to defuse challenging situations
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
Determines requirements and/or root cause of technical issues by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ability to work be for 24 x7 Shift Coverage and/or flexible shifts including weekends and holidays if needed
Travel is required (up to 25% or more)
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication skills, project management skills, and solid time management skills
Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
Full professional proficiency in English (read/write/speak)
Preferred
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred
Will consider an associate degree in electrical technology, electronics, or equivalent military experience
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Ability to produce meaningful reports and metrics is a plus
Familiarity with Linux is a plus
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Super Micro Computer Spain, S.L.
Super Micro Computer Inc., fundada en 1993 en California, USA, fabricante líder en placas base, chasis y servidores de altas prestaciones.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-12-08
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