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Good Agent org with Kat Sellis Brokered by Real · 2 months ago

Lead Coordinator

Walnut Creek, CA

Contract

Onsite

Mid Level

4+ years exp

The Good Agent Team with Kat Sellis Brokered by Real is seeking a Lead Coordinator to manage and cultivate leads for their real estate services. This role involves responding to inquiries, maintaining a contact database, and assisting the Lead Buyer Specialist in scheduling consultations while ensuring a high level of customer satisfaction.

Property ManagementReal Estate

Responsibilities

Respond to Internet inquiries in less than 5 minutes

Answer sign calls or call prospect back in less than 5 minutes

Record the source and track the progress of Internet inquiries, sign call leads, and open house leads

Track consultations scheduled, consultations attended, and cancelled consultations

Maintain contact database system

Monitor and examine the response rate of email templates and follow up plans and make revisions as necessary to maintain effectiveness

Cultivate leads/inquiries from acquisition through conversion (consultation)

Pre-qualify prospects and introduce them to our preferred lender

Convert qualified prospects to consultations

Confidently perform a phone consultation in the absence of the Lead Buyers Agent

Maintain a high level of familiarity of the local real estate market and monitor market trends

Be considered the local real estate economist for our clients

Have a general knowledge of neighborhoods, zip codes, counties, market inventory, and pocket listings

Answer the customers’ questions and provide any information that would help the customers find value in our team with the purpose of scheduling a consultation

Keep up to date on loan programs and interest rates in order to be effective in converting prospects to schedule a consultation

Have a thorough understanding of all aspects of the buying process including, but not limited to loan approval, home inspections, appraisal, home warranty, and contract to close

Refer seller leads to the Listing Division

Follow up with inquiries/leads

Use effective communication and consistent, methodical phone calls and emails in order to set client consultations for the Lead Buyer Specialist

Keep Lead Buyer Agent up to date on prospect’s progress by updating Boomtown and attending weekly buyer team meetings

Study periodicals and other sources of market data to better understand the local and broad market

Follow up to confirm scheduled consultations on behalf of the Lead Buyers Agent

Maintain ongoing lead management training by attending all Boomtown education webinars

Network with other lead coordinators to role play and exchange ideas for growth and improvement

Input Open House buyer contact information into database, assign a follow-up campaign and create an e-alert for the lead

Keep up to date with our current listing inventory, pocket listings, and the market inventory

Qualification

Real Estate LicenseCustomer ServiceLead ManagementComputer LiteracyMarket KnowledgeLearning BasedDetail OrientedCommunicationOrganizational SkillsTime Management

Required

Experience, Training, and Education – What prior work and life experience will help you succeed in this role? (Education, industry-specific, sales, administrative, management, customer-service)

College degree preferred

Real Estate License (or willingness to obtain real estate license before starting position)

Minimum 4 years professional experience

High level of computer literacy

Flexible schedule – in addition to weekday activity, must have some availability on weeknights and weekends to answer Internet inquiries/sign calls

Excellent at developing relationships and building rapport quickly

People oriented

A strong desire to provide exceptional customer service and put the needs of others before your own through active listening and asking questions

Detail oriented

Outstanding positive attitude

Strong written and verbal communication skills

Good organizational and time management skills