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Super Micro Computer Spain, S.L. · 2 months ago

Technical Account Manager (27577)

Jersey City, NJ

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

5+ years exp

Supermicro is a leading provider of advanced server, storage, and networking solutions for various customers globally. The Technical Account Manager will be responsible for post-sales management of assigned accounts, serving as the main escalation contact and working closely with engineering teams and sales to support customers effectively.

Data StorageInternet of ThingsNetwork HardwareSoftware

Responsibilities

Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers

Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc

Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution

Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required

Gather and compile technical support documentations for training help desk and field engineers

Manage various escalations from the customers and direct them appropriately

Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)

Plan and coordinate onsite integration activities

Ability to lift up to 40 lbs. and ability to utilize a 'buddy system' for products weighing more than 50 lbs

Travel is required (up to 25%)

Qualification

Technical Account ManagementX86 ProductsTroubleshootingLinuxVirtualizationCommunication SkillsInterpersonal SkillsProblem SolvingDetail-orientedWork under pressure