Cascade Development LLC ยท 2 months ago
Guest Service Representative
Chula Vista, CA
Full-time
Onsite
New Grad, Entry LevelCascade Development LLC is seeking a customer-focused Guest Service Representative to join their team. This role involves assisting customers with checking in and out, handling front desk operations, and ensuring exceptional customer service throughout guest interactions.
ConstructionProperty DevelopmentReal Estate
Responsibilities
Greet every guest with a smile
Assist guests with the registration process
Answer phone calls and take messages accurately
Anticipate the needs of guests and build rapport
Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Maintain accurate records of registration and payment information
Ensure compliance with health and quality standards
Qualification
Required
High School Diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk operations and procedures
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
Benefits
401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Company
Cascade Development LLC
With a real estate history that ties back three generations, Cascade Development was formed in 2016 on midwestern principals of a hands on, hard work approach to all aspects of our business.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Luke Stauffacher
Chief Executive Officer
Company data provided by crunchbase