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Motion · 2 days ago

Field Service Technician

Knoxville, TN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Motion is a company that provides mechanical services to meet customer needs. The Field Service Technician is responsible for on-site belt installation, maintenance, and repair of mechanical equipment, ensuring customer satisfaction and compliance with safety standards.

Industrial Automation

Responsibilities

Performs on-site belt installation, splicing, and preventative maintenance and occasional call outs for emergency repairs

Fabricate lightweight and/or heavyweight belts in shop

Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems

Performs basic millwright tasks such as torch heating and cutting as well as removal and installation of conveyor components such as bearing, idlers, pulleys, gearboxes, and motors

Serves as customer contact on technical and service-related issues

Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations

Works in a safe, courteous, and professional manner always

Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion’s safety standards

Performs other duties as assigned

Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites

Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts

Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs

Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations

Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards

Provides technical support and training to customers on operational or maintenance aspects of system equipment

Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction

Performs other duties as assigned

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis

Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements

Qualification

Mechanical serviceBelt installationPreventative maintenanceBasic math calculationsCustomer serviceSafety equipment usageCommunication

Required

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination

Ability to read measuring and equipment and perform basic math calculations

Ability to operate shop equipment safely

Ability to operate (be trained to operate) manlifts, forklifts, hand power tools and shop equipment safely

Excellent communication skills

Work effectively with customers, peers and management to resolve client issues

Push/pull up to 100 pounds

Lift/carry up to 100 pounds

Lift bulky objects

Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling

Working at heights from manlifts, platforms and elevated walkways may be required

Requires wearing safety equipment and safety harness

Working conditions may be indoor and/or outdoor. Noise level may be loud at times