Hippocratic AI · 2 weeks ago
VP of Customer Success
Palo Alto, CA
Full-time
Onsite
Director/Executive
10+ years expHippocratic AI is focused on developing a safety-oriented Large Language Model for healthcare to enhance health outcomes globally. The Vice President of Customer Success will be responsible for leading teams to drive customer satisfaction and retention while establishing systems for operational performance and customer advocacy.
Artificial Intelligence (AI)Generative AIHealth CareInformation Technology
Responsibilities
Team Building: Partner closely with the Talent Acquisition team to recruit, onboard, mentor, and lead a world-class customer success team, including customer success executives, customer success leaders, technical support specialists, and implementation experts with supporting systems and processes that enable the Customer Success team to scale rapidly with excellence
Leadership & Strategy: Develop and execute a comprehensive customer success strategy aligned with Hippocratic AI’s mission and business objectives
Customer Relationships: Establish and nurture trusted relationships with healthcare organizations, ensuring they achieve their desired outcomes with Hippocratic AI’s solutions
Retention & Growth: Drive customer retention and identify opportunities for upselling and cross-selling, ensuring a strong net retention rate
Customer Advocacy: Serve as the voice of the customer within the organization, working cross-functionally with product, engineering, and sales teams to align priorities and enhance the customer experience
Operational Excellence: Implement and refine customer success metrics, tools, and processes to measure performance and improve efficiency
Problem Resolution: Act as an escalation point for customer issues, ensuring timely and effective resolution
Qualification
Required
A bachelor's degree from an accredited university is required
10+ years of experience in customer success, account management, or related roles, with 5+ years in leadership positions
Proven track record of driving customer success in B2B SaaS or healthcare technology companies
Strong understanding of the healthcare industry, including healthcare systems, regulations, and challenges
Exceptional interpersonal and communication skills, with the ability to influence and inspire cross-functional teams and customers
Data-driven mindset with experience leveraging metrics and analytics to inform decision-making
Experience scaling customer success teams and processes in a high-growth startup environment
Startup experience with demonstrated ability to hit KPIs in a revenue-driven role
Deep understanding of workflows within health systems and the ability to align solutions to customer processes
Preferred
MBA or advanced degree
Experience in thought leadership, including speaking at industry events and forums
Familiarity with AI-based solutions and their application in healthcare
Company
Hippocratic AI
Hippocratic AI is a healthcare technology company that develops safety-focused large-language models for medical applications.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$402MKey Investors
AvenirKleiner PerkinsNVentures
2025-11-03Series C· $126M
2025-01-09Series B· $141M
2024-09-19Series A· $17M
Leadership Team
Alex Miller
Co-Founder
Amy McCarthy
Chief Nursing Officer
Recent News
generalcatalyst.com
2026-01-05
generalcatalyst.com
2026-01-05
Company data provided by crunchbase