KNIME · 2 days ago
Customer Success Manager (m/f/d) in Austin, TX or Remote US
United States
Full-time
Remote
Mid LevelKNIME is a fast-growing international Enterprise Software company, and they are seeking a Customer Success Manager to join their team. In this role, you will support customers throughout their journey, focusing on building trust, solving problems, and identifying opportunities for growth.
AnalyticsArtificial Intelligence (AI)Big DataInformation TechnologyMachine Learning
Responsibilities
Support customers throughout their entire journey from the initial contract to adoption, and into renewals and expansion
Focus on building trust, solving problems, and identifying opportunities to grow the relationship
Help secure renewals and support upsell motions in collaboration with the Account Managers
Coordinate with technical teams when needed, marshal resources for training or support, and ensure the customer always sees value in KNIME
Report patterns and feedback that can help us evolve how we do things and improve the experience for all KNIMErs and users
Qualification
Required
Thoughtful, proactive, and able to build lasting relationships
Understanding that a customer's success is a cycle of trust, value, and communication
Ability to identify real needs and bring solutions to the table that lead to adoption, renewal, and expansion
Empathetic but practical with strong emotional intelligence and self-awareness
Ability to juggle multiple accounts and projects while making every customer feel valued
Strong listening and clear communication skills
Ability to collaborate effortlessly across teams
Experience in a software company or with a product-led growth model is ideal
Willingness to learn fast and bring a customer-first mindset
Ability to support customers throughout their entire journey from initial contract to adoption, renewals, and expansion
Focus on building trust, solving problems, and identifying opportunities to grow relationships
Ability to secure renewals and support upsell motions in collaboration with Account Managers
Coordination with technical teams when needed and marshaling resources for training or support
Ensuring customers see value in KNIME
Reporting patterns and feedback to help evolve processes and improve experiences
Company
KNIME
KNIME provides a platform for end-to-end data science and analytics.
Founded in 2008
201-500 employees
H1B Sponsorship
KNIME has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$51.47MKey Investors
Invus
2024-08-06Series Unknown· $30M
2017-03-15Series A· $21.47M
Leadership Team
Thomas Gabriel
COO
Iris Adae
VP Data & Analytics
Recent News
2025-12-06
EIN Presswire
2025-07-28
2025-07-09
Company data provided by crunchbase