Apply on Employer Site

Public Consulting Group · 11 hours ago

Human Services Technology Client Manager

Montgomery County, PA

Full-time

Hybrid

Senior Level

$120K/yr - $175K/yr

7+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. They are seeking a motivated and experienced business and account manager in the human services field to support clients in major technology transformations for human services programs, including public benefits management and foster care services.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Establish good working relationships with local, state, federal and private service agencies

Act as project manager or client engagement manager as needed

Direct and manage contract capture and implementation efforts from beginning to end

Identify and resolve issues and conflicts within the project team

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work

Build, develop, and grow any business relationships vital to the success of the project and the company

Elevate PCG’s reputation in the marketplace as an innovative leader and trusted partner

Grow a book of business that includes multiple projects with multiple jurisdictions

Manage risk associated with the delivery of services

Provide subject matter expertise on a range of topics relevant to applicant’s background

Lead research, speaking engagements and service offering development

Provide industry knowledge to lead and assist in strategic planning and product/service line development

Analyzing markets and spot opportunities

Use of existing client networks to provide a perspective on future business

Supervise and mentor a team of human services IT consultants

Other tasks as to be determined by PCG management

Qualification

Human services technologyIntegrated eligibility technologiesChild welfare technologiesProject managementBusiness analysisHealthHuman services operationsFederal technology procurementMulti-vendor technology projectsCustomer relationsTeam supervisionCoachingStrategic planningMarket analysisRisk managementProposal developmentChange managementService offering developmentNetworkingExecutive-level facilitationSubject matter expertiseTeam buildingAnalytical skillsInfluencingAccountabilityContinuous improvementStakeholder engagementPerformance managementCrisis managementVerbal communication

Required

7+ years' experience working within the human services technology field, with at least 5+ years in a leadership/supervisory role, with integrated eligibility and/or child welfare technology experience strongly preferred

An understanding of and experience in the sale and implementation of human services technology solutions, particularly integrated eligibility and child welfare (CCWIS) technologies, including feasibility studies, business requirements gathering, solution design, testing, training and implementation support

An understanding of health and human services state agency operations, particularly human service agencies and their technological needs

Experience planning and managing large-scale health and human services technology implementations

Understanding of multi-vendor technology implementation projects, such as roles for DDI, QA, OCM, BPR, PMO and IV&V vendors

An understanding of IT project management and business analysis standards, including PMBoK, BABoK, and IEEE, and understanding of common system development lifecycle (SDLC) methodologies

An understanding of federal technology procurement standards and funding requirements and options, including APD rules and processes and OMB cost allocation principles

Understanding of the national landscape of public sector human service technologies

Experience facilitating executive-level meetings related to complex decision making, such as implications of federal policy changes on state agency technology systems

Proper etiquette including customer relation techniques, strong verbal and written communication skills

Ability to prioritize work and meet deadlines

Ability to recognize and maintain the confidentiality of all materials in the work setting

Ability to establish working relationships with federal, state, county agencies and the general public