City Wide Facility Solutions · 3 months ago
Account Compliance Manager ( Second Shift)
Fort Wayne, IN
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expCity Wide Facility Solutions is the nation's leading management company in the building maintenance industry, and they are seeking an Account Compliance Manager for their Fort Wayne franchise location. The role focuses on quality control of business operations, enhancing client satisfaction, and collaborating with Independent Contractors to meet client needs effectively.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
Review scope of work and ensure quality assurance per account to retain existing business and gain new business
Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
Other duties as necessary
Qualification
Required
High school diploma required
MS Office, Internet skills required
Ability to lift up to 30 pounds
Must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc
Must be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients' needs
Preferred
Bilingual (English and Spanish) preferred
Two to three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations is preferred
Strong planning, organization skills, and attention to detail
Excellent communication and interpersonal skills
Must be innovative and strive for continuous process improvement
Benefits
Medical, Dental, and Vision Insurance
401(K) retirement savings plan
8 paid holidays
15 days of Paid Time Off
$400 per month of Auto Allowance (fluctuates with gas prices)
Opportunities for additional Paid Time Off
Possibilities for non-discretionary bonuses
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
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