USAJOBS · 2 months ago
Supervisory Customer Relationship Specialist
Whitehall, Ohio, USA
Full-time
Onsite
Mid, Senior Level
$92K/yr - $120K/yr
1+ years expUSAJOBS is seeking a Supervisory Customer Relationship Specialist in the Department of Defense. The role involves supervising a Customer Relationship Management (CRM) Cell, overseeing initiatives to enhance customer satisfaction and manage logistics solutions, while representing the agency to customers and resolving issues.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as a supervisor of a customer Relationship Management (CRM) Cell or Support team within a Customer Operations Directorate
Oversee initiatives with a positive impact on increasing the volume of business and growing the customer base and develops plans to roll out improvements and innovative logistics solutions
Review and approve recommendations from subordinates regarding development and implementation of new or substantially revised marketing strategies and initiatives to enhance customer satisfaction, productivity, and overall supply chain management
Review and approves plans to roll out additional initiative/innovative logistics solutions in accordance with DLA strategic Customer Relationship Management (CRM) policy and guidance
Represent DLA to the customers, coordinate with CRM representatives and with supervisors from other CRM Cells on order processing and customer service actions impacting their assigned customers, and resolving issues escalated by subordinate teams
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Flexible
Security Requirements: Non-Critical Sensitive with Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Supervisory Probation: Required
Completion of Supervisory Certification Program: Required
Defense Acquisition Workforce position. Must complete DoD certification and other requirements
One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in or related to this position
To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector
Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement
Creditable specialized experience includes: Serve as a primary contact for a specific customer pertaining to the processing of orders, problem resolution, providing product information, resolving customer complaints, expediting emergency orders, maintaining customer data gathering and/or the application of statistical processes
Assist in developing plans designed to ensure effective control of product quality
Develop and/or implement of new or revised marketing strategies and initiatives to enhance customer satisfaction
Supervise, coach, guide, and/or direct the work of employees to ensure the efficient/effective accomplishment of assigned functions
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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