BSH Home Appliances Corporation - North America · 1 day ago
Bosch, Thermador & Gaggenau Home Appliance Service Technician
New York, NY
Full-time
Onsite
Mid Level
$31.16/hr - $41.54/hr
3+ years expBSH Home Appliances Corporation is a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador. They are seeking a Home Appliance Service Technician to diagnose and repair appliances in the field while providing excellent customer service.
Consumer Goods
Responsibilities
Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region
Troubleshoot and diagnose mechanical and electrical issues and rectify as required
Communicate clearly with customers and provide a positive service experience
Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly
Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided
Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage
Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation
Ensure every job is completed with care, professionalism, and safety in mind
Qualification
Required
High School Diploma or GED Equivalent with 3-5 years' experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades
Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service
Provide updates and progress to manager on service requests
Proficient in Microsoft Office, including Outlook
Solid diagnostic, troubleshooting skills and proficient in basic math
Customer-first mindset and strong professional communication and written skills
Ability to explain repairs to customers in a logical manner
Must be a self-starter and ability to work independently with minimal supervision
Ability to maintain a company provided vehicle
Valid driver's license and acceptable driving record
Ability to lift to 50 pounds or more
Benefits
Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire
Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees
Annual employer funded profit sharing dependent on company profitability
Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums
2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
Unlimited paid vacation for all Director and above level positions.
The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line)
40 hours of paid personal leave (Production Line)
12 days of paid holidays per year (max 8 hours paid per day)
Employee, friends, and family discount program for company products.
BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Company
BSH Home Appliances Corporation - North America
A Bosch Group company, BSH Home Appliances Corporation produces and markets small and major home appliances that are known across North America for their high-quality and superior innovation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jesús Egido Roldán
Senior VP - CFO Region North America
Christy Mahlow
Digital Partnerships
Company data provided by crunchbase