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Bradford White · 2 days ago

HVAC Technical Support Specialist - Water Heater Diagnostics

Middleville, MI

Full-time

Onsite

Mid Level

3+ years exp

Bradford White is seeking an HVAC Technical Support Specialist to provide customer service and technical support on their water heating products. The role involves assisting service technicians and homeowners by troubleshooting and resolving technical issues in a fast-paced contact center environment.

Consumer ElectronicsManufacturingWholesale

H1B Sponsor Likely

Hiring Manager

Katie Bradley

Responsibilities

Support and assist in the processing of customer claims and ensuring delivery of the appropriate service solution

Review service cases and make determination of any site-related or component-related problems

Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues

Defuse and resolve more difficult and challenging technical issues

Qualification

HVAC technical supportCustomer service experiencePlumbing installationEscalation resolutionCommunication skillsCollaborative work

Required

3-5 years of experience in a customer service

Comfortable in a fast-paced contact center environment

Installation and servicing of plumbing and HVAC/R products is ideal, but not required

High school diploma or equivalent

Strong verbal and written communications skills

Experience with escalation resolution

Ability to work in a collaborative environment and independently

Preferred

Familiar with common practices and terminology in the field of HVAC/Plumbing services preferred

Associates degree or technical certification in HVAC or Plumbing desirable

Company

Bradford White

Bradford White Corporation is an American-owned, full-line manufacturer of residential, commercial, and industrial products for water heating, space heating, combination heating and storage.

Founded in 1881

Middleville, Michigan, USA

1001-5000 employees

https://bradfordwhite.com

H1B Sponsorship

Bradford White has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2020 (2)