NEOGOV · 3 months ago
Technical Support Professional II
3339 E. Tamiami Trl Naples, FL
Full-time
Onsite
Mid Level
$30.63/hr - $49.63/hr
3+ years expNEOGOV is a company that provides technical support and customer assistance to the Engineering and Project Management division. The role involves providing technical support for SCADA systems, troubleshooting issues, and assisting users with complex problem resolution and training.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides assistance and technical support to EPMD on projects dealing with the SCADA system
Performs PLC upgrades in the field including creating a bill of materials, procuring and installing equipment and programming the PLC for start-up
Provides assistance and technical support to SCADA system users
Programming on Allen Bradley PLCs using RSLogix5000 software
Programming on iFix HMI SCADA software
Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks user through the problem's resolution; and explains system procedures, limitations and/or sequences
Provides users with information regarding changes in software applications and system procedures
Delivers, installs, sets up, configures and maintains SCADA computers, networks, and other hardware
Provides assistance and technical support to information system users
Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks user through the problem’s resolution; and explains system procedures, limitations and/or sequences
Provides assistance and technical support to information system users. Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks user through the problem’s resolution; and explains system procedures, limitations and/or sequences. Responds to and resolves work orders placed by County employees
Develops and provides training to system users. Develops procedural manuals, system documentation, and application “quick tips” to be used as references by system users. Provides users with information regarding changes in software applications and system procedures
Delivers, installs, sets up, configures and maintains personal computers, networks, printers, and other hardware. Diagnoses, troubleshoots and repairs problems. Installs and configures upgrades. Handles requests for loaner laptops and desktop systems; configures equipment, prepares paperwork documenting equipment loan and return. Programs and maintains divisional cellular phones
Assists manager with administrative duties as assigned; provides guidance and assistance to less experienced technical support staff as needed; serves as intermediary between manager and contractual help; works on special projects as assigned
Maintains accurate records on Help-line calls, site visits, and requests for technical support; prioritizes and schedules work; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference
Assists with the development and maintenance of Web Pages. Makes changes to user accounts in networking and e-mail systems as assigned
Supports assigned software and network applications such as PC based applications or Division-specific programs (i.e. Library, Human Resources); assists users, maintains database and security; researches, synthesizes and generates reports information from databases
Researches, tests and recommends new equipment and/or upgrades. Maintains records for information systems inventory; identifies the type and quantity of all computer hardware and related peripheral equipment, assignment/location, identification numbers, software applications, etc. for system inventory management and software license compliance
Serves on committees and task forces as assigned and provides technical information systems input, recommendations and feedback
May be assigned to a specific division and provide technical support to division operational programs and services. (I.e. Planning division position prepares, assembles, and coordinates the review of Land Development Code amendment requests, and develops graphics and presentations for division staff as assigned)
Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance and repair of systems equipment
Qualification
Required
High school diploma or GED required
Three (3) years of related experience
Fingerprinting required
Employees in this classification in the Information Technology (IT) department must possess the foundation certification in the current version of IT Infrastructure Library (ITIL) or obtain such certification within two (2) years of entry into this classification
Incumbents in the IT department will be required to re-certify in new versions of ITIL within two (2) years of the date of acceptance of that version by the Division Director Information Technology
Benefits
Collier County BCC offers a variety of benefits to both regular full and part-time employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase