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MUSC Health · 4 months ago

Project Intake & Strategy Manager, ePMO

Charleston

Full-time

Onsite

Senior Level

7+ years exp

The Medical University of South Carolina is a healthcare institution seeking a Project Intake & Strategy Manager within the ePMO. This leadership role is responsible for governing the project vetting and intake process, collaborating with stakeholders on business case development, and ensuring alignment with strategic priorities.

Health CareHospitalMedical

Responsibilities

Lead the evaluation of all new project requests submitted to the ePMO via ServiceNow, applying standardized business case development, intake criteria, and strategic alignment scoring

Collaborate with ePMO and operational teams on project review methodology, scoping, and dispositioning

Serve as leader of the project intake process and work with ePMO leadership, governance bodies, and operational leadership enterprise-wide to ensure efficient and comprehensive project vetting

Maintain intake process documentation, audit trails, and reporting dashboards to promote transparency and traceability

Ensure proposed project requests demonstrate alignment with OneMUSC strategic pillars, available resource capacity, and enterprise readiness

Collaborate with resource managers and business sponsors to assess requests against enterprise initiatives and roadmaps

Recommend go/no-go decisions and ensure readiness before transitioning requests to active projects

Assist in maturing MUSC project and operational governance

Design and continuously improve intake workflows within ServiceNow, including request capture, validation, scoping, and decision checkpoints

Ensure quality control of intake data fields, project descriptions, funding sources, and impacted business units

Track intake KPIs, cycle times, and alignment metrics; publish routine intake performance reports to ePMO leadership

Supervise and coach the Program Coordinator to support intake administration, reporting, and documentation

Promote a culture of process ownership, customer service, and operational excellence

Participate in broader ePMO talent development and succession planning efforts

Partner with requesters and subject matter experts to refine submissions, clarify scope, and confirm dependencies

Facilitate intake alignment discussions with clinical, academic, and operational leaders as needed

Serve as a primary point of contact for intake-related questions, training, and support

Qualification

ServiceNowPortfolio governanceProject managementBusiness case developmentHealthcare experienceTalent developmentMatrixed environment experiencePMP certificationLean Six Sigma certificationSAFe certificationLeadershipCommunication skillsOrganizational skillsFacilitation skillsStrategic thinkingCross-functional collaboration

Required

Bachelor's degree preferred; 7+ years of project/program/portfolio management experience, ideally within a healthcare or academic health system environment

Subject matter knowledge of technology, construction, and/or operational improvement efforts within a healthcare context. Understanding of health system and educational business models and strategy

Experience building project business cases, budgets, and/or pro formas

Strong knowledge of portfolio governance, project intake, and ServiceNow or similar PPM systems and concepts

Demonstrated ability to lead cross-functional reviews, build consensus, and apply strategic thinking to project prioritization

Experience in highly matrixed environments a plus

Experience in managing personnel and developing talent

Excellent communication, facilitation, and organizational skills

Preferred

PMP, Lean Six Sigma, or SAFe certification a plus

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees