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DMI · 3 months ago

Knowledge Manager

US-VA-McLean

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. The Knowledge Manager will lead IT subject matter experts, evaluate design and architecture issues, and enhance service integration while researching market technologies to develop cost-effective solutions for customer needs.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected

Ensures maximum issue resolution in minimum time to meet Service Level Agreements

Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support, and resolution timeframes

Drives product supportability

Coordinates customer service activities with other internal functions

Maintains customer databases

Qualification

ITILKnowledge ManagementTechnical SupportService Level AgreementsCustomer ServiceResearch SkillsLeadershipProblem Solving

Required

A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required

ITIL certification

8+ years of experience

Must be a U.S. Citizen

Benefits

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.

Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.

Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.

Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.

Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees